RIDE PODIUM PTY LTD ACN: 660 070 824 (T/A FLURO RECHARGE)
PRIVACY POLICY
APRIL 2023
At Fluro, we take data and its collection seriously, always working to ensure local laws are followed, our customers personal information is stored correctly nor distributed or sold outside the terms set below. As such, we have appointed a Data Protection Officer “DPO” who is charged with overseeing questions in relation to this Policy and its successful management. If you have any questions about this Policy, including any requests to exercise your legal rights, please contact our DPO by email at legal@fluro.au.
We are strongly committed in the transparency of data collection and its appropriate use before, during and after obtaining your personal information. The policies outlined below are applicable to data and information collected through Fluro Recharge and their related entities, whether that be obtained through their network of websites including fluro.au (including any optimised versions for mobile tablets or wireless viewing); any and all email newsletters published or distributed by Fluro Recharge; all apps published by Fluro Recharge, including the ‘Fluro Recharge’ app; activating a Fluro portable charger (“Portable charger”) or use any other services made available by Fluro Recharge (“Service”) and all other interactive features and communications provided by Fluro Recharge (“App”), however accessed and/or used, that are operated by us, made available by us, or produced and maintained by us and our related companies (collectively “Ride Podium Pty Ltd” “ Fluro” or “Fluro Recharge", "we”, “us”, or “our”).
We have established this privacy policy (“Privacy Policy”) to let you know the kinds of personal information we may gather during your use of this App or HTML5 Portal, why we gather your information, what we use your personal information for, when we might disclose your personal information, and how you can manage your personal information.
Please be advised that the practices described in this Privacy Policy apply to information gathered online through our App, HTML5 portal, through our websites and otherwise by our customer service personnel. It does not apply to information that you may submit to organizations to which we may link or who may link to us or information that we may receive about you from other organizations.
By using our service, you are accepting the practices described in our Privacy Policy. If you do not agree to the terms of this Privacy Policy, please do not use the App or alternative HTML portal. We reserve the right to modify or amend the terms of our Privacy Policy from time to time without notice. Your continued use of our App or HTML portal following the posting of changes to these terms will mean you accept those changes. If we intend to apply the modifications or amendments to this Privacy Policy retroactively or to personal information already in our possession, we will provide you with notice of the modifications or amendments.
If you have any questions about this Privacy Policy or don’t see your concerns addressed here, please contact us by email at legal@fluro.au
WHAT INFORMATION ABOUT ME IS COLLECTED AND STORED?
We collect two basic types of information from you in conjunction with your use of the App and HTML5 portal - personal information and non-personal information. Personal information is information that you supply to us, as described more fully below, i.e., when you use our Services, obtain a subscription, complete a survey, register on the App/HTML5, upload content, participate in a community, or provide your e-mail address. Personal information is any information that can individually identify you and includes, among other things, your name, e-mail address, telephone number, postal address, credit card, billing and contact information. Non-personal information includes information that does not personally identify you, but it may include tracking and usage information about your location, demographics, use of the App and the Internet.
Personal Information
As a general matter, you can browse the App/HTML5 portal without submitting your personal information to us. However, there are a number of circumstances in which you may supply us or our agents with your personal information. The following lists the most common ways in which we may collect your personal information.
· Registration for an account on the App/HTML5 portal
· Use of the account through the App/HTML5 portal, including rental of a Portable Charger
· Payment information submitted to Fluro Recharge, when renting a Portable Charger
· Registration for an event sponsored by us
· Profile information that You provide for Your user profile
· Social media information that you authorize
· Certain location data, as described below
· Uploading Content to the App/HTML5 portal
· Submitting an application to work at Fluro
· Participation in surveys, contests, or sweepstakes
· Sign up to receive alerts or other information via email, text or instant message from Fluro
· Request for customer service, support requests or other assistance
· App/HTML5 portal related communications, e.g. account verification; technical notification
· Participation in communities, commenting to blog entries and participation in other forums
· Submission of content or other data or Fluro information on any part of the App/HTML5 portal that permits it
· Any other place on the App/HTML5 portal where you knowingly volunteer personal information
Non-Personal Information
In addition, when you interact with the App/ HTML5 portal, we may collect certain information that does not identify you individually and our servers may automatically keep an activity log of your use of our App (“Non-Personal Information”). Generally, we collect and store the following categories of Non-Personal Information:
· Non-identifiable demographic data such as age and gender as part of collecting personal information
· Device information about your computer, browser, mobile device, or other device that you use to access the App/HTML5 portal. This information may include IP address, geolocation information, unique device identifiers, browser type, browser language, and other transactional information.
· Analytics and usage information about your use of the App/HTML5 portal, including GPS routes, and status of GPS chips.
· Device information about Fluro Recharge, including time stamps, battery status.
· Additional “traffic data” and log files such as time of access, date of access, software crash reports, session identification number, access times, and referring App/HTML5 portal addresses.
· Other information regarding your use of the App/HTML5 portal.
Collection of Your Source IP Address/Location Information
We collect and store location information about you via our App/HTML5 portal based on the volunteered information inputted via our App/HTML5 portal. We will collect location information regarding the location of the Fluro Portable Charger, the routes taken by these Portable Chargers, and the rental status of these Portable Chargers. We will not collect any location information that you do not volunteer or enable, but you must agree to provide certain location information in order to use the Service. We also collect and store your device’s source IP address which may disclose the location of your device at the time you access the App.
Collection of Personal Information From or Through Social Media Sites or Using Your Social Media Logon
When you interact with any Service Provider page or account on a social media platform, such as Facebook, Twitter, Google+, Tumblr, LinkedIn, YouTube, or Pinterest, we may collect the personal information that you make available to us on that page or account including your account ID or “handle.” However, we will comply with the privacy policies of the corresponding social media platform and we will only collect and store such personal information that we are permitted to collect by these social media platforms. If you publish your social media profile on our Service, we may collect personal information that you make available as part of that profile.
Collection of Information From Other Sources
We also may collect information about you that we may receive from other sources or from our offline interactions with you to, among other things, enable us to verify, update information contained in our records and to better customise the App/HTML5 portal for you.
Collection of Personal and Non-Personal Information Through Surveys and Promotions
From time to time We may provide You with the opportunity to participate in sweepstakes or other promotions on our Service, which might be sponsored or conducted by a third party. If you participate, We will request certain personal information from You. Participation in these sweepstakes and promotions are completely voluntary and You therefore have a choice whether or not to disclose this personal information. The requested personal information typically includes contact information. If there is a third party sponsor involved please make sure to review that party’s privacy policy.
Collection of Third Party Personal Information Through Refer-A-Friend Feature
We may from time to time conduct a referral service to introduce people you know to our Apps and Service. If you choose to use our referral service to tell someone about our Apps and Service or a discount on the Apps and Service, we will ask you for your contact’s name and email address. We will automatically send your contact a one-time email inviting him or her to visit our App. We store this information for the purpose of sending this one-time email and tracking the success of our referral program. Your contact may contact us at legal@fluro.au to request that we remove this information from our database.
Use of Cookies and Other Tracking Technologies
Like many websites and mobile applications, we use “cookies”, which are small text files that are stored on your computer or equipment when you visit certain online pages that record your preferences and actions. We may also use cookies to monitor traffic, improve the App and make it easier and/or relevant for your use. Like many Apps, we use cookies, web beacons and similar technologies to record your preferences, track the use of our Apps and your exposure to our advertisements. We may also use these technologies to monitor traffic, improve the Apps and make it easier and/or relevant for your use. If you delete your cookies or if you set your browser or device to decline these technologies, some features of the App may not work or may not work as designed.
We use both “session” cookies and “persistent” cookies. We do not use flash cookies, web storage, web beacons or other technology that tracks your browsing history across multiple Apps.
We use cookies for the other purposes set out below:
· We use cookies to remind us who you are and to find your account information in our database when you access a Service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a Service
· We use cookies to determine the browser the visitor uses so the Apps can be designed to work properly with the most common versions of different browsers
· We use cookies in conjunction with sending you e-mail newsletters
· Advertisers that place ads on the App may use cookies
· We use cookies in conjunction with analysis of your use of our App and generate analytics regarding our App
· We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit
We also use a web analytics service on our Apps/HTML5 portal and website. It uses cookies or other tracking technologies to help us analyse how users interact with and use the Apps, compile reports on the Apps’ activity, and provide other services related to Apps activity and usage. The technologies used may collect information such as your IP address, time of visit, whether you are a return visitor, and any referring App. The Apps do not gather analytics information that personally identifies you. The information generated will be transmitted to and stored by the service and will be subject to the service privacy policies.
We may partner with third party advertising companies to better provide advertisements about our goods and services that may be of interest to you. These third party advertisers may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use the Apps. They may collect information about your online activities over time and across different Apps and other online services. They may use this information to provide you with interest-based advertising or other targeted content. These online advertising partners do not have access to or use your name, address, e-mail address, telephone number or other personally identifiable information from us, without your consent. They may, however, use persistent identifiers to anonymously track your Internet usage across other Apps in their networks beyond these Apps. While we restrict their further use of such information, such third parties may, with sufficient data from other sources, be able to personally identify you, unknown to us.
Third-party ad serving companies and other unaffiliated advertisers also display advertisements on our Apps. As part of their service, they may place a separate cookie on your computer or utilize other data collection and tracking technologies, to collect information such as your IP address, browser type, the server your computer is logged onto, the area code and zip code associated with your server, and whether you responded to a particular advertisement. We may allow third party companies to place cookies to serve ads on the Apps. We do not control these third parties’ tracking technologies, how they may be used, or the information they may collect and we are not responsible for the privacy policies or the content of those third parties. Please visit the sites of those businesses at the links above to review their privacy policies. We may add or change the list of third party ad servers from time to time and we encourage you to check this section for changes.
Many of the third party advertisers that place tracking tools on our Apps are members of programs that offer you additional choices regarding the collection and use of your information.
Moreover, you can learn about your options to opt-out of mobile app tracking by certain advertising networks through your device settings. For more information about how to change these settings for Apple, Android or Windows devices, see:
Apple: http://support.apple.com/kb/HT4228
Android: http://www.google.com/policies/technologies/ads/
Please note that opting-out of advertising networks services does not mean that you will not receive advertising while using our Apps or on other Apps, nor will it prevent the receipt of interest-based advertising from third parties that do not participate in these programs. It will, however, exclude you from interest-based advertising conducted through participating networks, as provided by their policies and choice mechanisms.
Your browser or device may include “Do Not Track” functionality. Because a “Do Not Track” compliance protocol has not yet been finalised, Fluro Recharge’s information collection and disclosure practices, and the choices that we provide to customers, will continue to operate as described in this privacy policy, whether or not a Do Not Track signal is received.
How Do We Use Your Information?
We use the information we learn from you to help us personalise and continually improve your experience on the App. We may use your Personal and Non-Personal Information in the following ways:
General Uses
· To provide the Fluro Recharge Service to you as requested
· To track the Portable Charger
· To upload your content to our App as you request
· To permit you to update, edit, and manage your content on our App
· To communicate with you about your account or transactions with us (including service related announcements) and send you information about features and enhancements on our App
· To communicate with you about changes to our policies
· To communicate with you about your comment to a blog post
· To personalize content and experiences on our App, including providing you reports, recommendations and feedback based on your preferences
· To disclose anonymized Personal Information statistics and analytics and other details regarding the use of our App.
· To optimize or improve our products, services and operations
· To automatically update the App on your device
· To detect, investigate, and prevent activities that may violate our policies or be illegal
· To perform statistical, demographic, and marketing analyses of users of the App
Use of Your Location Information
Specifically, we use your location information to:
· Track the use of the Fluro Recharge Portable Charger
· Personalize content on our App, including providing you reports, recommendations and feedback based on your preferences
· Optimize or improve our products, services and operations
· Detect, investigate, and prevent activities that may violate our policies or be illegal
· Perform statistical, demographic, and marketing analyses of users of the App and their purchasing patterns
Combination of Your Personal Information
We use the information from one portion of the App on other portions of the App or elsewhere in our network of Apps, apps, and other interactive features, or in reports and analysis, all of which are owned and operated by Fluro Recharge, and we may combine information gathered from multiple portions of the App into a single customer record or analysis or report. We also use and/or combine information that we collect off-line or we collect or receive from third party sources to enhance, expand, and check the accuracy of your customer records.
Who Do We Provide Your Information To?
Except as disclosed in this Privacy Policy, we do not disclose information about your Personal Information collected online to any companies not part of Fluro Recharge or its parent, subsidiaries or related entities. In no event will we sell or rent your Personal Information as part of a customer list or similar transaction.
Business Partners, Sponsors and Third Parties
We may share your Personal Information with our sponsors and other business partners from time to time. You may withdraw your consent to our sharing of your Personal Information with business partners and third parties at any time by following the opt-out process described below.
Third-Party Agents
We have third party agents, subsidiaries, affiliates and partners that perform functions on our behalf, such as hosting, billing, push notifications, storage, bandwidth, content management tools, analytics, customer service, fraud protection, etc. These entities have access to the Personal Information needed to perform their functions and are contractually obligated to maintain the confidentiality and security of that Personal Information. They are restricted from using, selling, distributing or altering this data in any way other than to provide the requested services to the App.
Emergency Situations
We may also use or disclose Personal Information if required to do so by law or in the good-faith belief that such action is necessary to (a) conform to applicable law or comply with legal process served on us or the App; (b) protect and defend our rights or property, the App or our users, and (c) act under emergency circumstances to protect the personal safety of us, our affiliates, agents, or the users of the App or the public. This includes exchanging information with other companies and organizations for fraud protection.
What Steps Are Taken To Keep Personal Information Secure?
We are concerned about ensuring the security of your Personal Information. We exercise great care in providing secure transmission of your information from your device to our servers. Personal Information collected by our App/HTML5 portal are stored in secure operating environments that are not available to the public. Our security procedures mean that we may occasionally request proof of identity before we disclose your Personal Information to you. Please understand, however, that while we try our best to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.
How Can We Transfer Your Personal Information?
Your information collected through the App may be stored and processed in Australia or any other country in which Fluro Recharge, its Clients, Affiliates or service providers maintain facilities. Fluro Recharge, its Clients, Affiliates, or service providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located outside Australia with laws governing data collection and use that may differ from Australia, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction. Wherever your personal information is transferred, stored, or processed by Fluro Recharge, Fluro Recharge will take reasonable steps to safeguard the privacy of your personal information. By registering for and using the App you consent to the transfer of information to Australia or to any other country in which Fluro Recharge, its Clients, Affiliates or service providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.
How Long Do We Keep Your Information?
Following termination or deactivation of your account, Fluro Recharge, its Clients, Affiliates, or its service providers may retain information (including your profile information) and user Content for a commercially reasonable time for backup, archival, and/or audit purposes. If you have any questions about termination or deactivation of your account, please contact us directly at legal@fluro.au
What Happens When I Link To or From Another App?
This App may contain links to other Apps operated by third parties. Please be advised that the practices described in this Privacy Policy for Fluro Recharge do not apply to information gathered through these other Apps. We are not responsible for the actions and privacy policies of third parties and other Apps.
Governing Law
This App is published in Australia. We attempt to protect the Personal Information of all users of our App and we attempt to comply with local data protection and consumer rights laws to the extent they may apply to the Services, but our App is located and targeted to Australian citizens and our policies are directed at compliance with those laws. If you are uncertain whether this Privacy Policy conflicts with the applicable local privacy laws where you are located, you should not submit your Personal Information to Fluro Recharge.
Assignment
At some stage during your user experience, Fluro Recharge and its related entities might complete a restructure as a direct result of an acquisition and/or organisational restructure to assist with further growth. In the event of an assignment, all assets of Fluro inclusive of its personal information might be part of a merger between these new entities. Under such circumstances, Fluro will request any new entities to comply with the same principles and practices described in this Privacy Policy, or its subsequent amendments. Should a merger or acquisition of Fluro Recharge occur, the executive team will request the integrity of all personal information be upheld to align with previous commitments.
Changes to This Policy
As our App continues to develop, we may add new services and features to our App. If these additions affect our Privacy Policy, this document will be updated accordingly. Any changes will be communicated so that all users are aware of any underlining changes that might affect how we interpret, use or share your Personal Information. We do, however, recommend that you read this Privacy Policy each time you use our App in case you missed our notice of changes to the Privacy Policy. We will not, however, materially change our policies and practices to make them less protective of Personal Information we have previously collected from you without your express consent.
WHAT ARE YOUR CHOICES AND HOW DO YOU OPT-OUT?
We believe in individual freedom and your choices regarding the collection of data, use and sharing of any such information. Although we require your personal information for the security of our battery banks, App and services, the freedom to limit the collection, use and sharing of your identifiable information is achievable.
Collection of Personal Information: All personally identifiable information is provided on a voluntary basis. If you do not want Fluro Recharge to collect such information, you should not submit it to the App. However, doing so will restrict your ability to access some content and use some of the functionality of the App.
Emails and Other Communications: If you would like to alter the type of communications you receive from us, including opting out of promotional communications from us, you may do so at any time by updating the communication preferences specified in your account profile through the App. Please note that this may affect your ability to access certain products and services, and we may continue to send non-promotional communications such as staffing confirmations, surveys, and other information about your use of the Service. If you refer others to us using our email functionality, please note that they may choose not to receive any promotional emails from us in the future by following the opt-out instructions in the email invitation.
Tracking: You also have choices to limit some tracking mechanisms that collect information when you use the App. Many web browsers automatically accept cookies, but you can usually modify your browser’s setting to decline cookies if you prefer. If you choose to decline cookies, certain features of our App, including the App themselves, may not function properly or remain accessible to you. In addition, you may also render some web beacons unusable by rejecting or removing their associated cookies. Note that if you choose to remove cookies, you may remove opt-out cookies that affect your advertising preferences. For more detail on your ability to opt out, see Use of Cookies and Other Tracking Technologies above.
Please note that while you may opt out of online behavioural advertising and other targeted advertising served by participating companies through App you may still see other types of advertising on the App, it just may not be as relevant or targeted to your interests.
Accessing and Correcting Your Information: If you have an account with Fluro Recharge, you may review and change your information by logging into your account and editing your profile. Be advised that we may not be able to delete your Personal Information without also deleting your user account. You will not be permitted to examine the Personal Information of any other person or entity and may be required to provide us with Personal Information to verify your identity prior to accessing any records containing information about you. We may not accommodate a request to change or delete Personal Information if we believe doing so would violate any law or legal requirement or cause the information to be incorrect.
If you have any questions about this Privacy Policy, you should contact us by email at legal@fluro.au.